Cancellation Policy

At Stahla Logistics, we understand that project timelines and requirements can change. This cancellation policy outlines our terms for service cancellations, modifications, and early returns to ensure fair treatment for all parties involved.

Our Commitment to Flexibility

We strive to accommodate changes to your service requirements whenever possible. Our cancellation policy is designed to balance flexibility for our clients with the operational costs of managing equipment logistics and scheduling.

Standard Cancellation Terms

Our standard cancellation fees are based on the timing of your cancellation request:

  • Cancellations made 48 hours or more before scheduled delivery incur no charges
  • Cancellations made 24-48 hours before delivery may incur a 25% cancellation fee
  • Same-day cancellations (less than 24 hours) may incur a 50% cancellation fee
  • Cancellations after equipment is in transit incur full charges

Emergency Cancellations

We waive cancellation fees for circumstances beyond your control, including:

  • Severe weather conditions that prevent safe delivery or operation
  • Site access issues beyond the client's control (road closures, permit delays)
  • Acts of God, natural disasters, or other force majeure events
  • Unsafe site conditions identified by our delivery team

Service Modifications

We accommodate service modifications when possible, including:

  • Changes to equipment type or quantity (subject to availability)
  • Delivery date modifications (24-hour advance notice required)
  • Delivery location changes within the same service area
  • Rental period extensions or reductions

Early Returns

For early equipment returns, the following policies apply:

  • Provide 24-hour notice for early pickup requests
  • Minimum rental charges apply regardless of early return
  • Early pickups subject to our service schedule availability
  • Equipment must be returned in acceptable condition

How to Cancel or Modify Services

To cancel or modify your service, contact us as soon as possible via phone or email. All cancellations and modifications must be confirmed in writing. Our team will work with you to minimize any associated fees and find alternative solutions when possible.

Contact Us

For cancellations, modifications, or questions about this policy, please contact us at [email protected] or call us at (800) 555-1234.